Privacy Policy

1. Introduction

Welcome to Velar Fitness & Wellness ("Velar", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy informs you how we look after your personal data when you visit our facility in Udaipur, use our mobile member portal, or access our CRM platform, and tells you about your privacy rights.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Full name, username, date of birth, and gender.
• Contact Data: Billing address, email address, and mobile phone numbers for WhatsApp updates.
• Biometric Data: Facial recognition vectors and image captures used exclusively for touchless check-in and attendance kiosks at our gym entrance.
• Health & Fitness Data: Fitness goals, activity levels, weight logs, and custom nutrition/dietary preferences.
• Financial Data: Subscription payment statuses, transaction histories, and pending dues records managed through our secure ledger.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new gym member or staff account holder.
• To process membership plan activations, renewals, and calculate staff payroll commissions.
• To enable fast, secure biometric face-ID check-ins at our entrance.
• To assign personal trainers and generate customized macro-based diet plans.
• To send operational updates, membership expiration reminders, and trial pass confirmations via WhatsApp or SMS.

4. Data Security & Storage

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Facial biometric templates are securely encrypted and stored solely for membership verification purposes and are never shared with external advertising networks.

5. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact our data compliance officer at: